Orders, Shipping, and Returns
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Canada and International Shipments
We are proud to announce that we now can ship to Canada. Shipping starts at $12.99 for any order under 5 lbs and incrementally increases based on the weight of the shipment. We do not accept payment for GST, PST, or HST, so additional charges may be required upon shipment. The customer agrees to ... -
Most www.silverfernbrand.com orders are shipped via USPS first class mail. We also send certain orders Fedex, depending on the size of the package and speed of delivery to certain locations. Each order placed on our website will leave our Utah-based warehouse within 2-3 business days. While we ca...
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Due to the nature of our products we don't expect to see overnight results. We want you to see success, but because that typically happens over the course of several months we do not accept returns for opened products. We're happy to accept returns of any unopened products within 30 days of deliv...
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When it comes to shipping, we try to keep things simple at www.silverfernbrand.com. Our shipping policy, for domestic shipping, mirrors Amazon's policy: FREE SHIPPING on all orders over $49. If you order total falls short of that mark, you will be charged a flat rate of $4.95. All subscribe and ...
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Where do I put in my discount code?
If you are using a mobile to place an order during checkout there will be a link that says ‘Show Order Summary’. If you click on that link, it will drop down the discount code box. If you missed it and already placed the order we can issue the refund back on our side as well. Please note if yo... -
Why am I being charged Sales Tax?
Online commerce tax laws have changed substantially over the past few years and we are now required to collect taxes in many states that we didn't previously. Many of these were implemented on our site at the beginning of last year. You may have noticed that ebay and amazon now charge taxes on ...